Terms of service

Terms of Use and Terms of Sale

Edition dn May 8, 2023

The Internet site www.veobabys.com ("Site") is owned by EPM STUDIO S.R.L.S., ("Vendor" or just "VEO"), with registered office in with registered office in Altamura (BA) Via Arnaldo Da Brescia n.9, cap 70022, P.Iva 08721020728 no. R.E.A.: BA-645548 Share capital: euro 1.800,00i.v..

Any information, support, request or complaint can be forwarded to the Customer Service:

• via mail at info@veobabys.com
• via whatsapp at (+39) 350 969 3012 or
• using the contacts

These terms of use and conditions of sale (hereinafter "Terms and Conditions") regulate the use of the Site by users and the distance sale of products marketed on it, governed by Chapter I, Title III (art. 45 et seq.) of Legislative Decree September 6, 2005, no. 206 ("Consumer Code"), when it involves a Consumer, and by Legislative Decree April 9, 2003, no. 70, containing the regulation of electronic commerce.

Please read them carefully and print and/or save them on another accessible durable medium. We also ask you to carefully consult thePrivacy Policy and theCookie Policy.

Seller agrees to make these documents usable and up-to-date at all times, and reserves the right to change them at any time, effective as of the date they are posted on the Site.

DEFINITIONS
For the purposes of these Terms and Conditions:

"Contract" means the contract having as its object the distance sale of products marketed by the Site, between VEO and an end customer, under a distance selling system that employs the Internet as a distance communication technology.

"Customer": the Consumer within the meaning of Article 3, paragraph I, lett. a) of the Consumer Code, as a natural person who makes a purchase on the Site for purposes unrelated to the entrepreneurial, commercial, craft or professional activity carried out by the same, if any.

"User" means the person who accesses the Site and continues his navigation.

"Shopping Cart": the final stage of the purchase procedure in which the User transmits his/her purchase proposal by selecting the method of payment, shipping and other options present.

"Order": the purchase proposal that the User sends to VEO, completing the order procedure described.

SUBJECT
By this Contract, VEO sells and the Customer purchases at a distance, through telematic means, the products indicated and offered for sale on the Site.
These Terms and Conditions do not govern the sale of products or provision of services performed by third parties using direct links to the Site through banners or through other hypertext links/links. On the websites that can be consulted through such links, VEO does not perform any kind of control/monitoring. Therefore, under no circumstances shall VEO be held responsible for goods or services promised by third parties or for the performance of transactions between Site Users and third parties.

SERVICE AVAILABILITY AND TERMS OF USE
The sale of products on the Site may be temporarily suspended, without prior notice, for the time strictly necessary for necessary and/or appropriate technical work on the platform or if justified security reasons or breaches of confidentiality occur. VEO reserves, in any case, the right not to accept orders, from anyone coming, which are abnormal in relation to the quantity or frequency of purchases made on the site.

VEO also reserves the right not to accept orders from a) non-consumer users; b) users with whom a legal dispute is pending; c) users involved in fraud related to credit card payments; d) users who have issued identifying information that later turns out to be false, incomplete or inaccurate.

By using this website and/or placing orders through it, you agree to use the website for lawful activities only and not to place false or fraudulent orders. Where there is probable cause to believe that orders of this nature are being placed, Seller reserves the right to cancel the order and notify the appropriate authorities.

PRODUCTS FOR SALE
The products offered for sale through this Site are the products described in the relevant product information sheet ("Product Sheet") outlining their main features, specifications and accessories.

AVAILABILITY OF PRODUCTS
All product orders are subject to product availability. The availability of products refers to the moment when the Customer consults the Product Sheets and must in any case be considered indicative since the Site may be visited simultaneously by several Users, and it could happen that, at the same time, several Users place an order for the same product. Therefore, it could happen that the Site's computer system marks as available a product that in reality is not available, as it was sold to others before the confirmation of the order. In such cases, the Seller cannot in any case be held responsible for the unavailability of one or more products. VEO may also not be held responsible for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, the Seller agrees not to charge the Customer the corresponding price. If the order has been transmitted and the price already charged for the items that have been found to be no longer available, the Seller will refund the Customer the full amount paid for those items. In case of unavailability, partial or total of the goods, even after sending the Order Confirmation email, the Customer will be promptly informed by email communication. In this case, the purchase contract will be deemed terminated, and VEO will refund the price and shipping costs (where applied and, in the case where the purchase has covered only the Product unavailable or, in case of multiple orders, limited to shipping costs specifically related to the Product unavailable). In the case of multiple orders, the unavailability of one or more of the Products ordered will not, however, give the Customer the right to cancel the entire Order.

PURCHASE PROCESS
The User may purchase the products offered for sale on the Site by completing the order transmission procedure and the instructions contained therein available in the Italian language only. The User will be able to view the products through the relevant Information Sheets and add them to the Shopping Cart in order to proceed to send the order. Before transmitting the order, the User will be shown an order summary in the Shopping Cart containing the selected products, the price of the products, including taxes, shipping and other additional costs (if applicable). The User will then be able to identify and correct any errors that may have occurred while filling in the fields, as well as review these Terms and Conditions, a summary of shipping charges, and the Privacy Policy. In order to place the order, the User will have to click on the order completion button and proceed to payment by the chosen method.
By placing an order, the Customer declares that he/she has read all the information provided to him/her during the purchase process, fully accepts these Terms and Conditions, and acknowledges and accepts expressly that this implies an obligation to pay the price and other amounts due under these Terms and Conditions and that the order may not be modified or cancelled after its shipment.

CONCLUSION OF CONTRACT.
The Contract between Seller and Customer shall be deemed concluded only upon Seller's acceptance of the order by sending an order confirmation email (the "Order Confirmation") which is equivalent to acceptance of the purchase proposal. Will form the object of the contract only the products indicated in the Order Confirmation.

The Seller reserves the right, at its discretion, to refuse the order, including in cases where: a) the order cannot be executed due to: error in the information provided by the User when placing the order (e.g., payment card; expiration date, etc.); incorrect billing address; insufficient or incorrect shipping address; misleading information; inability to deliver the product in certain inconvenient geographical areas; b) an error has occurred on the Site regarding the price, product description or its availability of the product. In such cases, the Seller will proceed to cancel the order and refund any amount already paid by the User for payment of the products.

Subsequently, iI Customer will be informed by an email confirmation that the order is being shipped containing the tracking number useful to track the shipment, which will be active generally after 24 hours of its receipt ("Shipping Confirmation").

The purchase contract will be considered terminated in the event of non-payment, even partial, of the price of the product, shipping costs, if any, and any other additional costs, as resulting from the order ("Total Amount Due"). In the event that the Total Amount Due is not paid or the successful completion of the payment is not confirmed, the purchase contract shall be deemed to be terminated as of right pursuant to and in accordance with Article 1456 of the Italian Civil Code. Of such termination and the consequent cancellation of the order, the Customer will be promptly notified.

PAYMENT
The payment methods available on the Site those described below.

Credit Cards.
Credit cards and debit cards of the major international circuits are accepted, through the service Stripe.
If, for any reason whatsoever, it is not possible to charge the amount due, the sale process will be automatically cancelled and the sale will be terminated ex art. 1456 c.c. The Customer will be informed by email communication. The charge will be made at the time of transmission of the order. For security purposes, the User may be required to authenticate via mobile devices or other tools required by the Payment Services. Failure to complete the above process may result in the inability to finalize the purchase on the Site.

Cash on delivery. Cash on delivery payment is accepted and must be made in cash in the amount equal to the Total Amount Due and within the limits provided by applicable law, concurrently with the delivery of the purchased product. Cash on delivery shall not be subject to any additional charge. If, for whatever reason, the Customer does not pay the amount due, the delivery will not be made, the order will be returned to VEO, and the sale will be terminated pursuant to art. 1456 c.c. , subject to the Seller's right to damages. The Customer will be informed by email communication.

PayPal
Payments are accepted via PayPal. Should the user choose this payment method, he/she will be redirected to the PayPal site where he/she will make the payment according to the procedure provided and regulated therein, which may also require a multi-factor security procedure, such as sending confirmation emails. PayPal provides for the use of the latest and up-to-date SSL security and data encryption protocols. In case of order cancellation or in other cases where a refund of the expense incurred by the Customer must be made, the relevant amounts will be refunded through the PayPal account, unless otherwise agreed with VEO.

Payment in 3 installments through KLARNA. The Customer may also pay by installment payment in 3 installments through the platform Klarnawhich allows to divide the amount into monthly installments, according to the conditions defined on the following page.

Digital Wallet e PayPal. Payments are accepted via Digital Wallet such as Apple Pay, Shop Pay, e Google Pay. If the user chooses digital wallets as a means of payment, he or she will be redirected to the relevant site where he or she will make the payment according to the procedure provided and regulated therein. These services involve the use of the latest and up-to-date SSL security and data encryption protocols. Confidential data (credit card number, expiration date and cryptogram) are never stored by the Site, nor do they ever come into the possession of the Holder.

PRICES
Sales prices displayed on the Site are in Euros and inclusive of VAT (if applicable) and any other taxes.
The price applied to the contractual relationship between VEO and the Customer will be the one in force at the time of the order and indicated in the Order Confirmation, without taking into account price increases or decreases, including for promotions, which may have occurred subsequently.

DUTIES, TAXES AND OTHER FISCAL CHARGES FOR NON-EU CUSTOMERS
In case of purchase by Non-European Customer, please be advised that the price will be shown without VAT and duties, taxes and other fiscal charges required by the importing country may apply. It is not possible to predict in any way if and what costs would be incurred for customs clearance of the goods. Payment of these is the responsibility of the Customer.
For more information, you can contact the customs office in your country.

VEO does not accept requests for misrepresentation of the value of goods purchased and shipped to countries outside the EU.

INVOICING
At the Customer's request VEO will issue an invoice, using the information provided by the Customer and which the Customer warrants to be true, and will issue it by e-mail to the Customer. After the invoice is issued, no changes can be made to the data indicated in the invoice.

SHIPPING AND DELIVERY OF PRODUCTS
Shipping is entrusted to national and international carriers who normally perform it from Monday to Friday, excluding holidays.

For more information on shipping, see this page.

DELIVERY LIMITATIONS
Warning: We do not ship to Russia and Ukraine.
Shipments to P.O. boxes or to automated package distribution points are not permitted. Orders are shipped by courier and therefore the presence of an individual is required to sign for the delivery of the package.

DELIVERY TIMES.
Products available in stock will be entrusted to the courier approximately within 14 business hours after receipt of the order (timing may vary during peak season and/or holidays). In any case, theCustomer will be informed of the shipment via the Shipping Confirmation email.

Delivery times for theItaly andEurope may vary from a minimum of 3 to a maximum of 10 working days, and in any case within 30 days from the conclusion of the Contract.

Delivery times for Non-EU countries may vary depending on the country of destination.

These terms are to be considered indicative and not essential and any change of the same will be promptly communicated by VEO to the Customer via email.

SHIPPING COSTS
For orders with a value over 50 euros, shipping is free to Italy. For orders with a value of less than 50 euros, the shipping cost is 6.99 euros.

In case of absence of the recipient at the given address, the carrier in charge will contact the recipient by phone, or send an email alert, and attempt a new delivery in the following days. In the event that delivery cannot be made in the following days due to the absence of the recipient, the ordered products will go into storage at the appropriate branch, accruing storage costs charged to the Customer. After the days of storage without delivery, the products will be returned to the Seller and the order will be canceled in accordance with Article 1456 of the Civil Code, without prejudice to the right to compensation for damages resulting from transportation and storage costs, which VEO reserves the right to withhold from reimbursement.

The risk of loss of and damage to the products, due to causes not attributable to the Seller, is transferred to the Customer when he, or a third party designated by him and other than the carrier, materially takes possession of the product.

ATTENTION TO DELIVERY

Since these are products that may be broken or damaged in transit, before accepting the package, make sure:
1. That the number of packages being delivered corresponds to the number of packages indicated in the transport document;
2. That the packaging is intact and not altered, including in the closing materials;

1. That the package is delivered diligently and expertly by the carrier;
2. to SIGN with SPECIFIC RESERVE OF CONTROL in case of anomalies, package not intact or alternate, as better specified below;
3. to check the integrity of the contents within 24h after delivery;
4. to photograph the item from different perspectives as received by the courier.

SPECIFIC CONTROL RESERVE

Before accepting the package, make sure of the condition of the package and its contents.
The Customer has the right to make his own checks and ACCEPT WITH RESERVATION the parcel when he believes there are grounds for doing so, without being in a hurry to leave the shipper or afraid to make reservations.
It is the shipper's obligation and responsibility to carefully transport and deliver the goods, without causing damage to them during transportation. Therefore, in case of anomalies in the delivery of the goods, parcel or packaging damaged due to his conduct, it is the carrier who is liable for concealed transportation damage.
In order to enforce this liability, it is necessary to accept the delivery with RESERVE OF CONTROL which must be SPECIFIC i.e. well motivated, writing "I ACCEPT WITH RESERVE OF CONTROL" + THE REASON
Examples:
"I ACCEPT SUBJECT TO INSPECTION FOR SUSPECTED TAMPERING.: if the package is found to be open or not perfectly closed;

"I ACCEPT SUBJECT TO INSPECTION FOR IMPROPER HANDLING": if it is not delivered with care or diligence by the carrier;

"ACCEPT SUBJECT TO INSPECTION FOR VISUALLY DAMAGED PACKAGE" if the package shows visible damage, or is visually altered.

RIGHT OF WITHDRAWAL
The Consumer Customer enjoys the right of withdrawal, that is, the right to return the goods and obtain a refund of the amount paid by him.

The right of withdrawal is excluded in the case of the purchase of sealed products that are not suitable for return for hygienic reasons or reasons related to the protection of health and have been opened after delivery (Art. 59 letter e) of the Consumer Code). Almost all of our products for sale, such as bottle warmers, belong to this category, since these are products that for hygienic reasons do not lend themselves to return, especially when they come into direct contact with milk for infants. For this reason, we cannot accept the return of products that have been opened after delivery.

Outside of the cases where withdrawal is excluded, we recognize a longer period for the right of withdrawal. In fact, compared to the statutory period of 14 days, VEO's Customer can exercise the right of withdrawal within the 30-day period ("Withdrawal Period") from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the product. In case of purchase of multiple products, the withdrawal period starts from the day of delivery of the last product, or in case of purchase of products with multiple lots or pieces, from the day of delivery of the last lot or piece.

To exercise the right of withdrawal, the Customer must inform the Seller, before the expiration of the Withdrawal Period, of its decision to withdraw, by any express statement of its decision to withdraw from the contract ("Declaration of Withdrawal"), of which a template at the following link, indicating in the subject line: "exercise of the right of withdrawal"; and in the body of the email: order number, date of order, the product(s) for which you intend to exercise the right of withdrawal, to be sent to: info@veobabys.com

The costs of returning the goods are:

• borne by VEO, when the withdrawal is exercised within 14 days after delivery of the order.
• totally borne by the Customer, when the withdrawal is exercised beyond the period of 14 days from the delivery of the order. In this case, the cost of the return is 14.99 euros.

Within fourteen (14) days from the Declaration of withdrawal, the Customer shall return the product carefully packed, protected, undamaged and complete with all its accessories, manuals, original labels, using the original packaging with which it was received.

VEO will send its carrier to pick up the goods to be returned to the warehouse. The Customer must print out the return label which VEO will email to the Customer.

Upon arrival at the warehouse VEO will ascertain the condition of the returned product and reserve the right to withhold the refund until such time.

The Customer expressly acknowledges and agrees that, upon the outcome of the aforementioned assessment, the return request will be refused and we will return the purchased product to the Customer, charging the same shipping costs, in the case of:

• packaged product, the original packaging of which is missing, tampered with or damaged by the Customer or purchase of items;
• product that is missing some original parts, accessories or labels;
• product that is damaged due to causes other than transportation, or there are anomalies in the state of preservation of the same.

Notwithstanding the above, the Customer who exercises the right of withdrawal is responsible for the decrease in the value of the products resulting from handling the products other than what is necessary to establish the nature, characteristics and functioning of the same. In this case, the amount to be refunded will be reduced by an amount equal to the decrease in value. Of this the Customer will be informed by communication within the number of 3 days after receipt of the goods in the warehouse. In case the refund has already been made, the Seller will provide the bank details for the payment due by the Customer due to the decrease in the value of the Product.

WARRANTIES
The products marketed on the Site are covered by the Legal Guarantee of Conformity referred to in Articles 129 et seq. of the Consumer Code, which is reserved for consumers under Article 3, paragraph I, lett. a) of the Consumer Code. The Legal Guarantee of Conformity operates when the lack of conformity becomes apparent within 2 years from the delivery of the product ("Period of validity of the Warranty").

The Legal Warranty does not cover any defects caused by:

• Accidental facts or caused by the Customer himself/herself
• Use of the product improperly with respect to its normal purpose of use or to what is stated in the attached technical documentation
• Handling of the product by third parties assigned for installation.

Battery power tends to decrease normally when subjected to intensive or inappropriate use. Therefore, any power reductions occurring after 12 months from the date of purchase cannot be considered as a conformity defect.

In case of lack of conformity, the Customer is entitled to obtain:

1. (a) the restoration of conformity
2. b) or, the proportional reduction of the price
3. c) or, the termination of this contract.

For the purposes of restoring the conformity of the good, the Consumer may choose between repair and replacement, provided that the chosen remedy is not impossible or, compared to the alternative remedy, does not impose disproportionate costs on the Seller, taking into account all the circumstances and, in particular, the following:

1. (a) the value that the good would have in the absence of the lack of conformity;
2. (b) the extent of the lack of conformity; and
3. (c) the possibility of pursuing the alternative remedy without significant inconvenience to the Consumer.

The Consumer is entitled to a proportional reduction in price or termination of the sales contract:

1. (a) if the Seller has not carried out repair or replacement;
2. (b) if a lack of conformity becomes apparent, despite an attempt to restore it;
3. (c) if the lack of conformity is so serious as to warrant a price reduction or termination of the contract;
4. (d) if the Seller has declared or it is clear from the circumstances that it will not restore the conformity of the goods within a reasonable period or without considerable inconvenience to the Consumer.

The Consumer does not have the right to terminate the contract if the lack of conformity is only minor. It is up to the Seller to determine the slightness.

If the price is reduced, it will be in proportion to the decrease in the value of the product.

In the event of a conformity defect, the Customer, within the Warranty Period, may contact Customer Service by email at the address in the header indicating the order number and attaching photos representative of the conformity defect.

The product of which you complain about the lack of conformity must be sent to VEO that will bear the cost of return or will appoint its own carrier to collect it.

PRIVACY AND COOKIE POLICY

For the information regarding the processing of personal data carried out by the Site, please read l'Privacy Policy.

For the information regarding cookies, i.e., small text files that allow us to store information about visitors' preferences to improve the functionality of the Site, to simplify navigation by automating procedures, and for the analysis of Site usage, please read the'Cookie Policy.

REVIEWS POSTED ON THE SITE

Reviews posted on the Site are collected only from those who have made a purchase. They are collected through the tool provided by Loox (Loox Online Ltd.) at whose page please refer to for a better understanding of the procedure for collecting them.

DISCLAIMER OF LIABILITY
VEO disclaims any liability for any failure to fulfill its contractual obligations in the event of unforeseeable circumstances or force majeure, including but not limited to acts of war or terrorism, strikes, national or local states of emergency, failure of transportation infrastructure, power outages or other utilities, earthquakes, other natural disasters.

VEO shall not be liable for any damages, losses, and costs incurred by Buyer as a result of Buyer's failure to perform the contract due to causes not attributable to Buyer's willful misconduct or gross negligence. In any event, the Buyer shall only be entitled to a full refund of the price paid and any incidental charges incurred.

MANLEVA
The User agrees to use the Site and the Products purchased on the Site solely in accordance with these Terms and Conditions, for lawful purposes, and in any event without infringing the rights of the Seller and/or third parties. User agrees to indemnify Seller, its employees or contractors, from any claims for damages or demands made by any third party due to User's acts or omissions made in connection with User's interaction with the Site or in connection with purchases of Products on the Site.

INTEGRALITY
The Terms and Conditions consist of the entirety of their component clauses. Should one or more provisions of these Terms and Conditions be deemed invalid or declared invalid under the law or following a decision by a body having jurisdiction, the other provisions shall continue in full force and effect.

APPLICABLE LAW AND JURISDICTION

All contractual relationships between the parties and these Terms and Conditions shall be governed by Italian law. For any dispute relating to the application, interpretation and execution of these Terms and Conditions, the court of the place where the Consumer has residence or elected domicile shall have exclusive jurisdiction.

ALTERNATIVE DISPUTE RESOLUTION

The Customer may make use of the Joint Conciliation procedure (ADR procedure) RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in an amicable and safe way over the Internet. For more information on the ResolviOnline rules or to submit a conciliation request, log on to www.risolvionline.com.
The Seller informs Consumers that a European platform for online resolution of consumer disputes has been established (so-called O.D.R. platform. The O.D.R. platform. is made available by the European Commission at the following link: http://ec.europa.eu/consumers/odr/. This is without prejudice to the Consumer Customer's right to bring the dispute arising from these Terms and Conditions before the competent ordinary court of law, whatever the outcome of the out-of-court settlement procedure described above, as well as the possibility, where the conditions are met, to promote an out-of-court settlement of disputes relating to consumer relations by recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code.

CUSTOMER SERVICE AND COMPLAINTS
To obtain information, transmit communications, request assistance or file complaints, the Customer may contact the Customer Service via:

• email at info@veobabys.com
• whatsapp at (+39) 350 969 3012
• using the contacts

VEO will respond to complaints as soon as possible and in any case within 3 working days after receiving them.

INDUSTRIAL AND INTELLECTUAL PROPERTY

The Site in its entirety, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law.
Any total or partial reproduction, downloading, modification or use of the trademarks, videos, logos, and any other elements on this Site, for any reason and in any medium, is strictly prohibited without the prior written consent of the respective owners.