Shipping policy

Hi. If you have any questions during the payment process, please send us a message to info@veobabys.com or on WhatsApp. We are happy to help you!

We deliver in up to 5 business days, depending on the availability of our warehouses.

Most of the time this happens because our customers accidentally entered an incorrect email address. Throughout the process we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice if tracking is available. Be sure to always check your spam folder if you have not received the confirmation e-mail. If you believe you entered an incorrect e-mail address, please contact us at info@veobabys.com or on WhatsApp.

We accept payment on delivery and all major credit cards are accepted. Our payment system is 100% secure. You can shop with complete security.

Our shipping rates may vary depending on the order and delivery address.

Once you order, you will receive an email notification containing your tracking information.

Once your order has been successfully submitted, it will be processed in up to 72 hours. Please note that delivery times may vary depending on the delivery region and circumstances such as worldwide restrictions, distance, local holidays, or any other factors beyond our control. External factors are bound to cause occasional delays and we ask for your patience and understanding when they do.

We want you to be satisfied, so all eligible products purchased on Veo Baby's can be refunded within 30 days. If you are not satisfied with your product, please contact our support team at info@veobabys.com or on WhatsApp and explain the reason and we will help you accordingly. Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may not be eligible for refunds. For more information about our refund policy, please contact info@veobabys.com or on WhatsApp.

For missing or mis-shipped items, please contact us at info@veobabys.com or on WhatsApp. Please quote your order number and provide us with proof: a picture of the incorrect items will suffice. We will be more than happy to resend the corrected items at no additional cost, and we will not ask you to return the item that was sent incorrectly! You can keep it as a gift from us.

Please contact our customer service department at info@veobabys.com or on WhatsApp to inform us that you have not received your package. We will contact the courier to make sure the package is lost and refund your money or reship the items.

We ship all over the world.

Change of address is allowed no later than 2 hours after placing your order. You can contact us at info@veobabys.com or on WhatsApp to update your information.

If you have any questions that are not on this page, please contact us at info@veobabys.com or on WhatsApp and we will respond promptly.